Privacy and cookies

Who looks after your information

Yveltra is the one that receives the information sent through this site and decides what it is used for. That also makes us the ones who should answer you if you have a question about it or want us to change something.

For any privacy matter, write to us at hola@yveltra.com. You don't need to fill in a form or use special wording: an email telling us what you need is enough.

What we receive

You don't have to give us anything to look around the site: there's no sign-up, no account and nothing to fill in. We only receive information in these three cases:

• What you write to us. If you fill in the contact form, we receive your name, your email and whatever you tell us in the message. Your company and your WhatsApp number are optional: we only get them if you type them. If you used “Build your project”, we also receive the summary of what you chose and anything you wrote under “Other”, for example “Website · Take bookings · Starting from scratch”.
• How many people visit the site. We count visits to learn which pages are read, how people arrive (for example, from Google or from a link on social media), from which country and whether they use a phone or a computer. These are general numbers: they don't tell us who you are. Further down we explain how we do it without cookies.
• What any website needs in order to show up. When you open any page on the internet, your browser tells the server where to send it (your connection's address, known as an IP address) and which browser you use. Without that, the page couldn't reach your screen. This is received by Cloudflare, the service that hosts the site and protects it from attacks.

How your request reaches us

The form doesn't store anything on a server of ours. What you type in it, and what you pick in “Build your project”, stays in your own browser: nothing reaches us while you type, or if you close the page without sending.

When you decide to send it, you choose the way:

• By WhatsApp: WhatsApp opens with your request already written, as if you had typed it. Before sending it you can change it or delete it, and it only reaches us when you send it from there. From then on, the conversation is also covered by WhatsApp's privacy rules.
• By email: your email app opens with the message ready. Just like with WhatsApp, it reaches us when you send it.
• If neither one opens: we show you a button to copy the request and paste it wherever you prefer.

What we use it for

We use what you send us only for what you asked us:

• To reply to your request, ask any questions still missing and, if you're interested, prepare a proposal for you.
• If we decide to work together, to stay in touch for as long as the project lasts.
• With the visit numbers, to understand which parts of the site are useful to people and which ones need improving.

We won't add you to mailing lists or send you advertising or newsletters without asking first. We use your information because you sent it to us so we could reply; if you change your mind, let us know and we'll stop using it.

Cookies: none to track you

Cookies are small files many sites store in your browser to recognize you when you come back. Some are useful, like the ones that keep you signed in to a store, but many are used to follow what you do online and show you ads on other sites.

Neither we nor any other company use cookies on this site to track you, measure you or show you ads. We don't store anything in your browser either: the page address decides the language (the English version lives under /en/), so there's nothing we need to remember about you.

The only exception is technical. Cloudflare, the service that hosts and protects the site, may store a security cookie when it needs to check that a visit isn't a bot, for example during an attack. It's used only for that: it doesn't identify you and isn't used to track you or show you ads.

That's why we don't show you the usual banner asking you to accept cookies. That banner exists to ask your permission before tracking you or showing you ads, and we do neither here. If we ever add something that needs your permission, we'll ask you first and explain it on this page.

How we count visits

To know how many people visit the site we use Cloudflare Web Analytics, the tool from the same service that hosts and protects the page. According to Cloudflare, it works without cookies, without storing anything in your browser and without identifying you by your connection or your browser.

Instead of following each person, it counts page views, so it doesn't need to know whether you've been here before. All we receive are totals, such as how many visits there were in a week, which pages were read or from which countries.

Other services the site uses

We don't sell, rent or give away your information. But, like almost every website, this one relies on services from other companies, and some of them have their servers outside Panama:

• Cloudflare stores the site's files, delivers them to your screen and protects it from attacks. It's also what counts the visits, as we explained above.
• Google Fonts delivers the typefaces you see on the site. Your browser downloads them from Google's servers, which therefore receive your connection's address. It doesn't set cookies.
• WhatsApp or your email service only come in if you choose to send us your request that way. From then on, their own privacy rules also apply.

Also, if a law or an authority required it, we would have to hand over the information it asks for.

How long we keep it

We keep your request for as long as we need it to reply to you. If we work together, we keep it for as long as the project lasts and for the time the law requires us to keep that information.

If we don't end up moving forward, you can ask us to delete your request and we will. For visits, we only see totals: we have no data about each person.

What you can ask us

Your information is yours. Panama's Personal Data Protection Law (Law 81 of 2019) gives you the right to ask us, whenever you want:

• To see it: that we tell you what information of yours we have and what we use it for (right of access).
• To correct it: that we change anything wrong or out of date (rectification).
• To delete it: that we erase it when you no longer want us to have it (cancellation).
• To stop using it: for example, if you no longer want us to contact you (objection).
• To take it with you: to receive it in a file you can use elsewhere (portability).

To ask, write to us at hola@yveltra.com and tell us what you need. If you're not satisfied with our reply, you can go to Panama's National Authority for Transparency and Access to Information (ANTAI), the body that protects these rights in Panama.

How we protect it

The site uses an encrypted connection: it's the padlock you see next to the address in your browser. It means the pages travel protected between the server and your device, and nobody along the way can read or change them.

The requests we receive are only seen by whoever handles them at Yveltra.

Minors

This site is meant for businesses and the people who run them. We don't seek to receive information from minors; if any reaches us by mistake, we delete it.

If this page changes

If what we do with your information changes, for example if we add a chat or another way of counting visits, we'll update this page and the date at the top.